Refund policy

Quick Read

We do not refund! As we are a small business it is just impossible to be able to run the business offering this service. In the instance you no longer want your item we will offer a credit note only. Please keep reading for further details on all terms and conditions. 

Policy 

We have a strict 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at melissa@wilkiedesign.com. Please note that returns will need to be sent to the following address: [PO BOX 213 Branxton NSW 2335] 

If your return is accepted, If items are sent back to us without first requesting a return they will not be accepted. Item's MUST have TAGS STILL ON or they will not be accepted. 

You can always contact us for any return question at melissa@wilkiedesign.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Credit Notes / Store Credits
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically credited to a store credit on your account or a gift card whichever you choose. 

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging e.g tags must be left on.

Several types of goods are exempt from being returned. Perishable goods such as earrings, lip gloss or open soaps cannot be returned. We also do not accept products that are intimate items.

Additional non-returnable items:
Gift cards, Sale Items
Some health and personal care items

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Manufacturing faults not if it looks like it's been done by customer. If item looks like it's been worn or washed. We do not refund shipping.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery

Exchanges (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange or credit not will be processed, a credit will be applied straight away online or instore, or posting out will happen within 1-2 business days.

Late or missing exchanges (if applicable)
If you haven’t received a exchange or credit yet, first check your Wilkie Design account again.

If you’ve done all of this and you still have not received your exchange / credit yet, please contact us at melissa@wilkiedesign.com 
Or call 0407786359

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at melissa@wilkiedesign.com and send your item to:
Wilkie Design
PO Box 213 Branxton NSW 2335

 

GIFTS

 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to 

 

Wilkie Design - PO Box 213 Branxton NSW 2335

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be added to your sale.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.