Shipping & Returns

Shipping:

All orders will be shipped out within 24-48 hours or the next business day if purchased over the weekend.

Sent out through AUSTRALIA POST. 

Postage is at customers expense for purchasing and returning or exchanging as this is through a third party company so ALL shipping either way between customer and WILKIE DESIGN is at buyers expense. 

Returns:

WE WILL ALWAYS EXCHANGE or ISSUE A CREDIT NOTE ( these don't expire ) 

All returns must be shipped back within 7 days of receiving your order. In the same condition you received it in with tags on it. 

Please if there is a fault in the item make us aware of this straight away before returning and leave un washed. 

WE DO NOT REFUND any orders as we are a small business. 

Faults:

We understand that these things happen sometimes. Please don't get angry with us about this as we are not the manufacturer. But we 100% warrant what we sell, so if the fault comes after washing please get in touch with us. 

Shrinking:

Sometimes item's ( especially rayon ) can shrink. Please before calling us stretch the item by wetting the item and holding the top and bottom and moving your hands around the garment. Then washing this item and repeat twice. Once you have stretched please hang on a coat hanger and dry in a shady spot not in the sun. Also try running an iron over the garment for it to bounce back to its original shape.